Updated: 21 October 2026. These terms concern the public TENCAN Planetary Ball Mills website, www.planetaryballmill.com, and its informational and inquiry functions. The website is operated for Changsha Tianchuang Powder Technology Co., Ltd., Hunan, China.
Using this website
The website helps laboratories, research teams and industrial users explore planetary ball mills, jars, grinding media and related services. You may browse public information and send legitimate product or support inquiries. Use accurate contact information and provide only materials you are authorized to share.
Do not interfere with the website, submit malicious files, attempt unauthorized access, impersonate another person or send abusive or automated spam. Links and forms should be used for their stated purpose.
Product information and specifications
Catalog descriptions, photographs and specifications are references for discussion. Equipment may be shown with optional accessories or in a configuration different from the one supplied. Confirm the exact model, jar and media materials, electrical supply, dimensions, documentation and included items in the written quotation and order documents.
Nominal jar volume is not a sample-mass or hourly-throughput rating. Performance depends on the material, feed condition, charge, process, operating parameters and measurement method. A stated application, example or published trial does not guarantee the same result for your sample.
We may correct or update website information as products and documentation develop. If you notice an inconsistency or need a specification for procurement, contact TENCAN before relying on it.
Inquiries and quotations
A website inquiry, request for a catalog or sample evaluation is not an order, payment instruction or acceptance of a sales contract. A submission confirmation acknowledges receipt of the message; it does not confirm equipment availability, a test appointment or a delivery date.
Pricing, quotation validity, currency, taxes, duties, freight, insurance, payment terms and delivery arrangements are specified in the applicable commercial documents. Do not infer them from a generic website description. Confirm any change to payment details through an established contact channel.
Orders and supplied configuration
Before placing an order, agree the model, quantities, accessories, drawings for custom work, installation conditions, documentation, acceptance criteria and commercial terms. The accepted quotation, order confirmation and contract govern the particular transaction.
Shipment dates and available options depend on the configuration and agreed arrangements. Site preparation, import requirements and any destination-specific documentation should be discussed before order confirmation.
Sample grinding arrangements
Free sample grinding is arranged after the team reviews suitability and agrees the test objective and conditions. Do not dispatch a sample until the receiving address, quantity, packaging, shipping arrangements and handling information have been confirmed.
Identify relevant hazards, reactivity, temperature sensitivity and handling restrictions. Supply available safety information and disclose any confidentiality requirements in advance. Sample shipment, return, disposal and additional analysis are agreed case by case.
Trial observations describe the submitted sample and recorded conditions. They do not establish a universal final particle size, production rate or guaranteed scale-up result. Read the measurement basis and limitations alongside any numerical result.
Installation, safety and support
Website guidance does not replace the operating manual, training or safety procedures for the supplied equipment. Follow the instructions for jar installation, loading, inspection, maintenance and suitable operating conditions. Confirm any proposed process outside the stated equipment limits before use.
For support, provide the model, serial or order number and a clear description of the issue. On-site work, training, replacement parts and other services are provided under the arrangements agreed for your case. See Service Support for the request process.
Warranty, returns and remedies
Warranty eligibility and remedies are assessed using the relevant order and warranty documentation and the circumstances of the issue. General website service descriptions do not extend the warranty or make every component, consumable, shipment or repair free of charge.
Contact TENCAN before returning equipment, commissioning a repair or expecting a replacement. Agree the inspection, transport and remedy arrangements with the team. Nothing on this page is intended to remove mandatory rights or remedies that apply to a transaction.
Website materials and third-party links
Copyright and permitted use of product materials are described in Copyright & Privacy. Ask for written permission before republishing or using TENCAN materials to imply an authorized business relationship.
Links to maps, communication services or external resources are provided for convenience. The external service is responsible for its own content, access conditions and terms; a link alone is not an endorsement of all of its content.
Availability, changes and questions
Website access and online forms may be interrupted by maintenance, connectivity or technical problems. If a form result is uncertain, contact the team before sending a duplicate request. Information may be corrected or revised, and the updated terms will be shown with a new date.
Questions about these terms or a proposed purchase can be sent to lichang0516@gmail.com. Transaction-specific governing law, dispute handling and other commercial provisions should be confirmed in the applicable agreement.